Dive into the dynamic world of contact centre operations with the HEART Solutions Contact Centre Operations Qualification. Whether you’re kickstarting your career or seeking to deepen your expertise in the contact centre industry, this program is your gateway to mastering the essential skills and operations of modern contact centres.
Core Competencies:
- Business Communication
- Customer Service Excellence
- Sales Mastery
- Coaching Skills
- Data Analysis
- Teamwork Dynamics
- Contact Centre Operations
Modules
Target Audience:
- Individuals currently in or aspiring to join the contact centre industry.
- Employees seeking skill enhancement in contact centre operations.
Prerequisites:
- Competency in language and numeracy at NQF level 3 or equivalent.
Recognition of Prior Learning:
- Your experience and skills are valued here, with opportunities to formalize your expertise through recognition of prior learning.
Certification:
- Successful completion earns you a Statement of Results and a Certificate of Competence, affirming your proficiency in contact centre operations.
Learning Duration:
- Approximately 395 hours of focused, career-oriented learning.
Delivery Method:
- Fully online, providing you the convenience to learn at your pace.
Support:
- Comprehensive technical, learning, and skills transfer support throughout your educational journey.
Hear from Our Learners:
Our learnership students highlight significant benefits including:
- Substantial savings on training and recruitment costs.
- Enhanced skills and service levels.
- Financial incentives through learnership tax benefits.
- Recognition as a legitimate training expense for B-BBEE.
- Notable improvements in staff retention and motivation.
- Contributions to job creation and the professionalization of the industry.