Having Difficult Conversations
https://www.heartsolutions.co.za/wp-content/uploads/2017/11/Having-difficlut-conversations-HeartSolutions.jpg 999 667 Amanda Amanda https://secure.gravatar.com/avatar/a42289d62a67f4247ca0875d5599d1de?s=96&d=mm&r=gWhen you have to reprimand a person about their conduct or behaviour it must be done in such a manner that both parties are OK; the issue is resolved, the necessary action is taken and the relationship is strengthened.
To achieve this your communication must be structured, supportive, co-creative and lifely. When you criticise the person, interfere or act in an oppositional manner they adopt a fight or flight response.
