Having Difficult Conversations

999 667 Amanda

When you have to reprimand a person about their conduct or behaviour it must be done in such a manner that both parties are OK; the issue is resolved, the necessary action is taken and the relationship is strengthened.

To achieve this your communication must be structured, supportive, co-creative and lifely. When you criticise the person, interfere or act in an oppositional manner they adopt a fight or flight response.